Search

Search Scollar

Shipping and Return Policy

Holiday Shipping Information

From September 2021 thru January 2022, fulfillment and shipping times will be longer than normal.

At this moment, the shipping industry is experiencing global logistics challenges and overwhelming order volumes going into the holiday season. We are doing our best to ensure your order gets delivered to you as quickly as possible, with minimal interruptions.

If you need your order sooner, we recommend selecting either No Rush or Express shipping options (if available).

Visit FedEx's Service Alert Page for updated shipping information.

Track your package

Track your package with your tracking number from your shipping confirmation email (12-20 digit number):

Please reach out to support@scollar.com if you have any questions.

Shipping Rates

From September 2021 thru January 2022, fulfillment and shipping times will be longer than normal. Please view our revised shipping options below.

Shipping Options Ground
10 - 15
Business Days
No Rush
5 - 10
Business Days
Express
3 - 5
Business Days
General Marketplace Products* Starts From:
$4.99
Starts From:
$6.99
Starts From:
$9.99

 (*) Final shipping cost will be calculated based on total weight of your order at checkout.

Shipment Confirmation & Order Tracking 

  • You will receive a confirmation email/text from us once your order is submitted and received. Please make sure to check your junk/spam folders! 
  • Once your order is shipped, a separate email/text containing order tracking information (carrier and tracking number) will be sent to you
  • In some cases, your order may arrive in several packages with different tracking information

Order Changes

  • Sorry! Once an order is submitted, you will not be able to make any changes. Please double check your shipping address is correct before submitting your order.
  • If you have any questions or concerns, please contact Support@Scollar.com

Shipping Restrictions

Please bear with us. We are working hard to expand our reach to customers outside our current service area! Join our mailing list to receive updates!

  • Smart Collars & Accessories ship to the United States and Canada
  • General Marketplace Products: 
    • Ship within the contiguous 48 States (Not included: Alaska, Hawaii, and U.S. Territories)
    • No international shipping, but we are working on it!!
  • No P.O. Boxes and APO/FPO addresses 
  • Expedited or Overnight shipping options are available in select locations 

Returns, Exchange & Cancellations

Smart Collars and Accessories:

  • I’d like to return my Scollar Tech product. How can I do that?
    • We accept returns within 90 days for any reason
    • Outside the 90 day window, we ask that you contact Support@Scollar.com for more information

General Marketplace Returns: 

  • Help! I want to return my Scollar Marketplace order! What are the requirements?
    • You have 90 days from the date the product is delivered to request a return label
      • The product needs to be in the original packaging and unopened for us to accept the returns!
      • We want you to be happy with whatever product you order, so reach out to us for assistance if needed. 
  • Restrictions
    • Items listed below are final sale, and do not qualify for returns or exchanges:
      • Medications
      • Products over 25 lbs.
      • Opened food products and treats
      • Any product not in original packaging and/or without tags attached
      • Carriers or Crates
      • Any product (same item number) purchased in quantities of 8 or more
      • For any other questions, please contact Support@Scollar.com
    • Refunds
      • Eligible products listed below qualify for a full refund, in the original form of tender within 7 to 10 business days, from the day we receive a return:
        • Products under 25 Lbs.
        • Unopened food products and treats
        • Any product in original packaging and/or with tags attached
        • Shipping charges are non-refundable
        • Having buyer’s remorse for something you opened?
          • Let us help you find a product that works for you (and your furry family)!
          • You have 90 days from the date the product is delivered to contact Support@Scollar.com, and our Customer Success Guru will guide you through the process!
    • Cancellation:
      • Due to rapid fulfillment, order cancellations are not permitted at this time. Contact Support@Scollar.com if you have any questions 

    Lost or Damaged Products

    • My package from Scollar arrived damaged or hasn’t arrived. Help!
      • Oh no! We are super sorry to hear that! Please email Support@Scollar.com and include your order number and we will find a solution as soon as possible!

    More Questions?

    •  We understand you may have additional questions regarding your order. Please contact our Customer Success Gurus at Support@Scollar.com, with your order confirmation number included in the subject line.

    We Want to Hear from You!

    Leave us your feedback or compliments!

    Your input is important. It will allow us to explore ways to innovate our business functions to better serve and delight our customers, you (and our furry friends)!