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Shipping and Return Policy

At Scollar, we are committed to delighting all of our customers, and YOU! And we want to deliver on our promises by making sure orders get to you safely and quickly!

The list below should provide answers to some shipping questions you may have. Most orders will ship within 1 to 2 business days (Monday to Friday), with the best carrier for your order.

Join our mission to reduce our carbon footprint!
Where possible, packaging for products are made from sustainable materials and can be recycled!

Thank you for choosing Scollar!
Have a pawsome day!

Shipping Rates

Orders are processed and shipped within 1 -2 business days
However, due to Covid-19, some orders may arrive later than expected

Product Category Ground
5 - 7
Business Days
No Rush
3 - 5
Business Days
Express
1 - 2
Business Days

 

Smart Collars & Accessories*

 

 

$4.99

 

$6.99

 

-

General Marketplace Products* Starts From:
$4.99
Starts From:
$6.99
Starts From:
$9.99

 (*) Final shipping cost will be calculated based on total weight of your order at checkout.

Shipment Confirmation & Order Tracking 

  • You will receive a confirmation email/text from us once your order is submitted and received. Please make sure to check your junk/spam folders! 
  • Once your order is shipped, a separate email/text containing order tracking information (carrier and tracking number) will be sent to you
  • In some cases, your order may arrive in several packages with different tracking information

Order Changes

  • Sorry! Once an order is submitted, you will not be able to make any changes
  • If you have any questions or concerns, please contact Support@Scollar.com

Shipping Restrictions

Please bear with us. We are working hard to expand our reach to customers outside our current service area! Join our mailing list to receive updates!

  • Smart Collars & Accessories ship to the United States and Canada
  • General Marketplace Products: 
    • Ship within the contiguous 48 States (Not included: Alaska, Hawaii, and U.S. Territories)
    • No international shipping, but we are working on it!!
  • No P.O. Boxes and APO/FPO addresses 
  • Expedited or Overnight shipping options are available in select locations 

Returns, Exchange & Cancellations

Smart Collars and Accessories:

  • I’d like to return my Scollar Tech product. How can I do that?
    • We accept returns within 90 days for any reason
    • Outside the 90 day window, we ask that you contact Support@Scollar.com for more information

General Marketplace Returns: 

  • Help! I want to return my Scollar Marketplace order! What are the requirements?
    • You have 90 days from the date the product is delivered to request a return label
      • The product needs to be in the original packaging and unopened for us to accept the returns!
      • We want you to be happy with whatever product you order, so return shipping is on us!
  • Restrictions
    • Items listed below are final sale, and do not qualify for returns or exchange:
      • Medications
      • Products over 25 lbs.
      • Opened food products and treats
      • Any product not in original packaging and/or without tags attached
      • For any other questions, please contact Support@Scollar.com
  • Want to learn about our Food Trial Program?
    • We know it is stressful to purchase pet food (especially a big bag of it) for your furry family… Stay tuned for more information about our Food Trial Program!
  • Refunds
    • Eligible products listed below qualify for a full refund, in the original form of tender within 3 to 5 business days, from the day we receive a return:
      • Products under 25 Lbs.
      • Unopened food products and treats
      • Any product in original packaging and/or with tags attached
      • Having buyer’s remorse for something you opened?
        • Let us help you find a product that works for you (and your furry family)!
        • You have 90 days from the date the product is delivered to contact Support@Scollar.com, and our Customer Success Guru will guide you through the process!
  • Cancellation:
    • Due to rapid fulfillment, order cancellations are not permitted at this time. Contact Support@Scollar.com if you have any questions 

Lost or Damaged Products

  • My package from Scollar arrived damaged or hasn’t arrived. Help!
    • Oh no! We are super sorry to hear that! Please email Support@Scollar.com and include your order number and we will find a solution as soon as possible!

More Questions?

  •  We understand you may have additional questions regarding your order. Please contact our Customer Success Gurus at Support@Scollar.com, with your order confirmation number included in the subject line.

We Want to Hear from You!

Leave us your feedback or compliments!

Your input is important. It will allow us to explore ways to innovate our business functions to better serve and delight our customers, you (and our furry friends)!