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EXPERIENCE THE SCOLLAR AI ENGINE! GET YOUR PERSONALIZED SUGGESTIONS!

CLICK HERE TO TAKE THE QUIZ

FAQ

Artificial Intelligence and Personalization

Personalized Pet Care means you can now get pet food suggestions based on a combination of detailed information about your pets, including: breed, age, living environment, lifestyle, and specific issues your pet struggles with.

Scollar's personalization AI engine gathers data from millions of real-world experiences of dogs and cats to make connections between breeds, issues, and foods. The Scollar AI then makes unique and individualized food suggestions using this detailed data.

We believe that personalizing product and service suggestions is the way to empower you to make fully informed decisions about products you buy for your pets. The more you know about what your pets like and dislike and what works and does not work for them, the better choices you can make to keep them happy and healthy.

There are so many factors that determine if a product or service will work for your pet, including personal preferences and health impacts. Our AI has shown us that different pet breeds have distinct issues that need to be considered when selecting products for them. For example, Dachshunds are prone to pancreatitis, French Bulldogs have lots of allergies, and Golden Retrievers get lots of hot spots.

We believe that there is wisdom in the crowd and we want to make sure that you have access to the insights of millions of other pet parents just like you. Sorting through mountains of data to make educated buying choices is a huge time commitment. So we created an AI to do it for you!

We take the information you share with us and store it into our secure database. We take your privacy very seriously and never share personal customer or pet profile information with any other person or company outside of Scollar.

We anonymously aggregate your information with the information of millions of other pet parents just like you, and query our AI database to reveal insights and trends and problems. In this way, your information becomes vital to improving the accuracy of our AI engine.

Thank you for trusting us with your information.

We never share personal information about our customers or your pets with anyone or any company outside of Scollar.  Your privacy is of the utmost importance to us.

The information you share with us helps us to build a profile about your pet that we can compare with the other information we already have about millions of other pets.

By telling us how old your pet is, we can analyze age specific issues, like joint issues or cysts, that should be considered when selecting products.

By telling us the body profile of your pet, we can include information about products that pet parents liked best for their own overweight or underweight animals.

By telling us what issues your specific breed suffers from, we can ask the AI to find the same issues other pet parents with your breed also have and how they fixed them.

The first step in making a personalized suggestion is to collect information about your pet! The information we collect about your pet includes:

- Age (date of birth)
- Breed
- Body condition
- Issues (skin, gastrointestinal, picky eater, infections, etc...)

Your pet's information then gets added to our AI engine, which has millions of data insights from pet parents just like you.

Our AI engine then finds insights from pet parents with your same breed of animal and same issues to find the top products they have been successful with on their own pets. Our AI engine uses a variety of weighted criteria to find products with a higher likelihood of working for your pets.

Then we share that information with you. Our goal is to help you narrow the field of products you are considering for your pets.

Suggestions from Scollar are not based on our own personal preferences. We have trained our AI engine to analyze the rich, detailed, real world insights from pet parents using real products with their own pets.

Selecting products and services for your pets is a decision you should take seriously. We believe our personalized suggestions should be added to your decision making process, not replace your other sources for decision making.

We also believe you should verify our suggestions and let us know if they worked for you. The more information we have from real-world customer experiences, the more accurate our AI driven personalized suggestions will become.

You should always discuss food changes with your vet and employ best practices when switching foods, including slowly introducing new foods over a 7 to 10 day period and ensuring you are feeding the correct amount for your pet's body type and condition.

We currently only make AI driven personalized suggestions for dog foods for the top 20 dog breeds. In the coming weeks, we will be adding AI driven personalized suggestions for cat foods for the top 10 cat breeds.

We will then focus on fine tuning the AI engine to ensure our food suggestions are working exactly as we envision. At that point, we will turn our attention to other product categories, like treats, health and wellness, toys, and supplies.

Thank you for your patience while we grow the capacity of the Scollar AI engine.

Marketing technology company, Marketo, defines personalization as "...the process of using data to target and retarget leads with a brand message that speaks directly to specific customers’ interests, demographics, and buying behavior."

There are different ways that personalization is created for customers.  It could be as simple as using the customer's name in an email message, known as segmentation, to creating a curated experience for the customer using information unique to that customer, known as hyper-personalization.

Artificial Intelligence is "the ability of a digital computer or computer-controlled robots to perform tasks commonly associated with intelligent beings." What this means is that artificial intelligence uses computers to process information the includes human attributes like reasoning, generalizing, learning from past experiences and discovering meanings.

The New York Times did an extensive set of articles on Artificial Intelligence that help explain AI for all of us nerds.

Marketplace

We are located in Kansas City, MO! We have our headquarters here and ship your orders from warehouses all over the US.

You can see more information on our Contact Us page and our About Us page.

Our phone number is (816) 655-1602.

Our hours of operation are:

Monday to Friday: 9:00am - 6:00pm
Saturday: 10:00am - 3:00pm
Sunday/Holiday: Closed

Product recommendations are based on a combination of what we gather about your pet and our own attribute mapping that enable us to make targeted, personalized recommendations.

Seeing a recommendation that you don't like or feel like doesn't make sense? Email support@scollar.com and we can figure out what's happening!

Reach out to us at support@scollar.com and we will see what we can do to get your brand!

Woohoo! Discounts are awesome! You will need to enter the discount code during the checkout process in the "Gift Card or Discount Code" box.

Please note that if your browser is not full screen, or you are on mobile, you will need to click "Show order summary" at the top of the page to reveal the "Gift Card or Discount Code" box.

If you are checking out with ShopPay, PayPal, Google Pay, Apple Pay, or Facebook Pay, the discount code box will appear in that process.

If you get an error message or the discount is not taken off your total before you check out, please reach out to support@scollar.com before submitting your order.

If you submit your order before doing this, the discount will not be applied and you will be paying full price for your order. Discount codes cannot be applied to your purchase after it is completed.

Free shipping is awesome and we are happy to offer it! To get free shipping, you must spend over $99. The total of your order needs to be $99 AFTER all discounts are applied to qualify for free shipping.

Example 1: You are buying 4 bags of food without a discount code and your total is $132. This means you qualify for free shipping, score!

Example 2: You are buying a carrier which is $114 and you have a discount code for 15% off. After the discount, your total is $96.90. That means that the order does not qualify for free shipping because the final total is under $99.

We offer free shipping promotions at various points throughout the year. Subscribe to our marketing at checkout to stay in the know!

If you have any questions, please reach out to support@scollar.com and we can help!

Shoot! We try to keep everything in stock, but occasionally we can't. There are a few options for you!

First: We can sign you up to be automatically notified when the item is back in stock. You can do this on the product page!

OR we can do it for you. Please email support@scollar.com and we can set everything up!

We are so happy you love the product you're ordering! When it allows you to add a certain number to your cart and no more, that means that the number you can add is the number we have in stock.

Example: If you would like to order 4 bags of cat treats and can only add 3 bags, we currently have 3 bags in stock!

If you would like to order larger quantities than we currently have available, please reach out to support@scollar.com and we will see what we can do for you!

If you have questions, please reach out to support@scollar.com and we can help!

Shipping times are a bit longer than normal with the pandemic and the holiday season. Our current estimates are HERE. If you need your order in a specific time frame, we recommend choosing NO RUSH or EXPRESS shipping at checkout.

When your order has been shipped, you will get a shipping confirmation email with a tracking number for your package(s). If you did not receive this email, please let us know at support@scollar.com and we can resend it while looking into why it didn't make it to you the first time!

If it has been more than 3 days, your order hasn't shipped, and you haven't heard from us, please reach out to support@scollar.com so we can look into why your order is delayed!

If your order has shipped and is taking a long time to get to you, there are two options for you.

1) You can give Fedex a call (phone number (800) 463-3339) and let them know you are calling about a lost package. They will help you look into what is causing the delay and when you can expect delivery.

2) You can reach out to support@scollar.com and we can reach out to Fedex for you, then pass along the information to you!

If you still have questions, reach out to support@scollar.com and we can help!

Shipping times are a bit longer than normal with the pandemic and the holiday season. Our current estimates are HERE.

If you need your order in a specific time frame, we recommend choosing NO RUSHor EXPRESS shipping at checkout.

If you still have questions, reach out to support@scollar.com and we can help!

Shoot! That is not how things are supposed to work! First, we recommend checking your shipping confirmation email from Scollar, and see if there are additional tracking numbers.

If there is no other shipment information there, please reach out to support@scollar.com and we will figure out when you will be getting the rest of your order!

Things happen, we get that! Generally our fulfillment is very quick, which means that we may not be able to cancel your order. We are happy to try to make that happen, so please reach out to support@scollar.com and we will do our best to catch it before your order is shipped. 

For more information, you can read out Shipping and Returns PolicyHERE

Shoot! That is not how things are supposed to work!

Please reach out to support@scollar.com and we can discuss what solution is best to fix this situation for you. 

We definitely understand that things happen. Please reach out to support@scollar.com and we can discuss what solution is best to fix this situation for you.  

Please refer to our Shipping and Returns Policy HERE as some products may not qualify. 

Things happen, we get that! Generally our fulfillment is very quick, which means that we may not be able to make any changes to the delivery address of your order.

We are happy to try to make that happen, so please reach out to support@scollar.com and we will do our best to catch it before your order is shipped.

Please double check you Shipping and Billing Address during the checkout process. 


For more information, you can read out Shipping and Returns Policy HERE.

Sometimes we need to split orders into multiple shipments as the items you ordered may be fulfilled from multiple warehouses. This is a common occurrence among larger orders.  

There is also a possibility of this happening if there was an error in our warehouses. We submit another order to get all items to you as soon as possible. Don't worry, you aren't being charged for the separate order! If you have questions, please reach out to support@scollar.com!  

If you would like a refund, please reach out to support@scollar.com.

If you have already done this and are waiting on your refund, generally refunds take 5-7 business days to be reflected in your account depending on your bank! If it has been more than 7 business days, please reach out to support@scollar.com so we can look into what is happening! 

If you have questions about what qualifies for refunds, you can view our Shipping and Return Policy HERE

Uh oh! Please make sure you use the email address that you regularly check and use when placing your order. This is the best way for us to get in contact with you! 

If you do not see any emails in your inbox, they may have been routed to your spam/junk folder. We recommend double checking that folder as well!  

If you have confirmed the email address associated with your order is correct, please reach out to support@scollar.com and we can help you out! 

Partnerships

Wow! We are honored! To connect with our technical team about developing new app features, please email partnerships@scollar.com.

Wow! We are honored! To connect with our technical team about developing new collar or other hardware features, please email partnerships@scollar.com.

Wow! We are honored! To connect with our partnership team about working with Scollar, please email partnerships@scollar.com.